The image of the computer you are connected to is displayed on your screen by automatically adjusted to your own screen resolution. As you can zoom in and zoom out, you can make it shown in its actual size.
The whole communication happens cryptically. 256 bit AES is used in the encryption of the immediate data. 1024 bit RSA is used in the transmission of the key.
When you connect to the remote computer screen, you can use the file transfer option. You can see the directory structure of the computer on the other side and you can explore the directories via the file transfer window. You can transfer directories and files from your computer to the computer on the other side or from remote computer to your computer with a few clicks. You can succeed a fast transfer in high safety with the encryption and compaction methods used in the transfer.
You can intervene to the UAC screen of the computer you connected remotely. But if the windows user name of the remote computer is unauthorized, Alpemix Service app must be set up in that computer for you to be able to access the UAC screen.
Even though the normal alpemix is running in the remote computer, you can restart that computer remotely via an option from the menu and pick up automatically where you leave off. If the windows user name of the remote computer is unauthorized, you can execute the same action only if the alpemix service app is set up on that computer.
The support staff can save the remote computer connections to their computer as video. They can watch the file saved as a special format later via alpemix program.
You can connect to 5 different computers at the same time from your computer remotely.
More than one person can connect to your computer as a viewer. If you are a free user, 2 people can connect to your computer, but if you are a pro user 8 people can connect to your computer at the same time.
There is no need for port forwarding settings, which is needed for some software, to access to a computer in an enterprise network via Internet.
For the texts, you can do copy and paste process from your computer to the remote computer or from remote computer to your computer.
With Alpemix, you can start remote assistance for your clients in 5 different ways. (Connection with ID password, Connection with name and surname, User Identification, Connection with group password, Connection via web live support system)
You can transact by connecting to your computer with no one sitting at it and your servers from anywhere you want easily and remotely. You can connect to your computer when it restarts easily and remotely. You can do this with 2 different offered ways ((Setting Up the Alpemix Service Application) (Identifying Permanent Access Password)).
The logo and the greeting message to be saved to the system by you is displayed in the client modules of Alpemix name CMX and CM.
You can chat with the users in the contact list via private message window in Alpemix. You can chat with the person who sits at the remote computer you accessed via remote desktop connection display. You can also leave a message at a desired point on the remote display while watching a presentation.
Alpemix usually provides two computers to connect directly (p2p) each other in remote desktop connections. If it fails, a connection is made through our routing servers. And if this one also fails, a connection is made through the main servers.
As you give presentation or support remotely, you can do narrations by voice. (Only for Windows operating system)
Licensure is given to the user name separately from computer. Therefore, you can use your pro user privilege from any computer without no adjustments. Whichever device you login with your user name, it will be valid.
You can completely turn off the monitor of the computer you accessed remotely and prevent the person who sits on the computer from seeing what you are doing. To be able to do that, the person on the other side must accept the offer you have made. If the service application is set up on the computer on the other side, you can turn the black screen mode on without an offer.
Users in the contact list can send an offline message to an offline user. The user sees the message when he/she is online.
The main user can send an announcement message to all the online users in any group.
You can get all the connections your firm did as a report. If you've used the necessary methods, you can see how much support you gave to which customer. You can report the official who gave the most support and the supports an official has gave.
You can have some officials see only certain groups of users.
You can create a room via the option on the list screen and chat with more than one user at the same time by inviting other users in the list to the room.
You can see instantly if the authorities in your list support anyone at that time.
Communication can be blocked by using Alpemix with computers outside the company. A connection from a computer outside the company to inside or from a computer inside the company to outside can be blocked.
The information text or the contract text you added to the system is viewable to your clients in the startup of CMX an CMXD modules. If the user does not approve the text you add, the program can be closed.
You can provide for the person on the other side to see a part of your screen, not the whole, if you wish.
Alpemix can automatically update itself for new features within a few seconds. So you do not come across with problems such as version violation. And you get the opportunity to benefit from the new features without paying. You can easily provide for alpemix service applications set up in your remote computer to be updated easily by using the menu option presented after you logged in with your main user name.
As a firm you sign in to the system with 1 user name and create the other users without the need to of another account. A person added to the "Customers" group can only see the authorities when they log in. When a user added to the “Co-workers” group logs in he/she can see the users in “Co-workers” and “Administrators” groups. A user added to the “Administrators” group can see every user in every group unless otherwise specified.
You can run Alpemix program on platforms such as Windows, Mac Osx, iOs, Android, Linux (Beta- 64 bit (x86) Pardus,Ubuntu).